Refund policy

Refund Policy

Last updated: October 2026

Thank you for shopping with NuvoraVibe. We want you to be happy with your order. If something isn’t right, here is how returns and refunds work.

Return window
You may request a return or refund within 10 days of delivery.

Damaged or defective items
If your item arrives damaged or defective, you do not need to return it. Email us at nuvoravibee@gmail.com within 10 days of delivery with:

• your order number,
• a short description of the problem,
• clear photos or a short video showing the issue.

After we review your request, we will send you a replacement or a full refund, whichever you prefer.

Unused items
Items that are unused, in their original condition and packaging, may be returned within 10 days of delivery.

• Please contact us first at nuvoravibee@gmail.com. We will reply with return instructions.
• Please do not send items back before we approve your request.
• The customer is responsible for return shipping costs for unused items.

Items that cannot be returned

• Items that have been used, other than to check for a defect
• Items damaged after delivery by misuse or normal wear

Refunds
Approved refunds are issued to your original payment method within 7 to 10 days. Your bank may need additional time to show the refund.

Order cancellations
To cancel an order, contact us as soon as possible. Orders that have already shipped cannot be cancelled, but you can return them under this policy.

Contact us
Questions? Email nuvoravibee@gmail.com. We reply within 24-48 hours.